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Hello there.
You were awarded some boosters, yes?
You have to be connected to the Internet, so make sure that you are online to collect these awards.
Hope this is an answer to your question, but write the messages in English for the future (espero que esta sea una respuesta a tu pregunta; pero escribe los mensajes en inglΓ©s para el futuro)...
Hi @Nancy31 and welcome to our adorable Community π Due to the rules of the Community we use only the English language here so we can understand each other better and provide more help. I will ask you kindly to make a new post in English and we will do our best to help you out. You can use a translator if necessary. This thread will be closed now. Thank you for your understanding. Have a wonderful day π€
Thanks for assisting on this post @Spieler_8675309