My purchase

Kat_Timmons · March 2020

I just purchased the Delicious Bundle for $5.99, which includes boosters, as well as 20 gold bars. However, after my purchase, the game is still showing that I only have 5 gold bars, which i had prior to the purchase. Where is the rest of my bundle?

PummyRaj · March 2020

Hello @Kat_Timmons Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear that you have not received the items that were purchased!!

I have noticed some other players mentioning that when they "Refresh" the game, their purchased items appeared into the game! If you are playing on PC, please refresh the browser. And if you are playing on a Mobile device - force close the App --> clear cache and reboot your device. Sometimes, this will bring all your goodies.

If it does not work, you will have to contact the King Player Support team through below link. This King Community does not deal with any purchase issues as the query contains your personal details ---> https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase" ---> and the SUB-TOPIC as "Purchased Items not Received" ---> Explain briefly about the issue and Submit the form.

NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have received.

If you need any further assistance or clarification, please type your reply in the empty dialogue box given below.

Hoping for the Best! Have a great rest of the day/evening! 🍬