Lost levels

sokil

hi, I lost all my levels (Some around level 1363) after connecting with Facebook. Literally back at level 1... Took years getting there. I tried everything in the FAQ section and nothing works. This is th

Sukanta_Biswas

Hello @sokil

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

If you are synced before this game with a Facebook, then you can not connect again to other facebook.
Try to think a little bit and give me feedback.

datung

I played myself up to level 820 to 830 something I can't remember clearly.  but I have mistakenly clicked the facebook connection so the game back to the starting line is level 1. what can I do now to play my level over 800 ?.  The previous link facebook has been lost.  Looking forward to receiving help from the game founder soon.  😞😞

Jelly_Jenny

Hi @sokil

We actually have a post regarding losing your levels which explains how you can retrieve your lost levels.

It will also tell you how to contact the Player Support team in case you need their help to set you back on track. I am moving your question to the post I'm referring to. Have a great day! 

Jelly_Jenny

Hi @datung and Welcome to Community

We have actually a post regarding lost levels. I will move your post there so you get all the details. You will also find how to contact our Player Relations Team if you need your game moving to the correct level too. 

Have a great day! 

DrMichelineRizk

I was at the level 2365 candy crush and I was connected to Facebook but someone hacked my Facebook account and I come back to level one. Is it any method to recover my level without Facebook because I cannot access my account 

Sandrahyman3

I was on level 1086 then I Drop back down to 486 when Facebook save why what happened to my levels 

_Elsa_

Hi @Sandrahyman3, were you playing all along through Facebook or just started playing through Facebook?  It doesn't really matter.  Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.  https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you.  But first you need to get your user ID # :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your account and get your progress back.  You will receive an email from them with a ticket number.  Please make sure to use this topic and subtopic on the contact form.

_Elsa_

Hi @DrMichelineRizk, yes you can set up an account through the Kingdom.  The first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account.  Please follow the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

bubabuba

Iv lost all my levels on candy crush soda how can I get them back