Game not loading/ crashing on Amazon Kindle tablet!

Crazy Cat Lad

Since the most recent update many of you may have had issues with the game loading or crashing on Kindle Fire tablets.

This is under investigation, but to help us to find a solution ASAP, please post the model or serial number on this page so we can identify which Kindle models are experiencing the issue.

How to find the model or serial number?

1. Going into your device’s Settings menu.
2. Find the Device Info option and tap it.
3. The model number/ serial number should appear along with things like the MAC Address and other info

❗ Please note that this thread is only for Amazon Kindle Fire tablet issues. If you are playing on any other device or platform, please head over here.

As soon as we have any news or updates about the issue we will post it here on the thread.

Thanks for your help!

Crazy Cat Lad

Thanks guys for all the model numbers!

The Game Team has now found the cause of this issue and is working on a fix.

No further model or serial numbers are needed since the issue is identified already.

I will give you an update when we know when the fix will be live.

Thanks for all your help and patience!

Crazy Cat Lad

Good news! The issue has now been fixed.

Please update the app to the latest version (1.178) and the game should be back on track.

Happy crushing!

jakepepsi

D025 A0A0 2354 08EN

johnhooper476

D025 A0A0 2407 1BAQ

Carol_E

D025 A0A0 2452 1CDT

keenj

D025 A0A0 2363 00TX

Jhowster

DC025 A0A0 2466 04GX

toniab

Kindle Fire HD 8.9" (2nd Generation)

serial number starting B0CA

Jabm45

D025 A0A0 2492 17LU

Lampe52

DO25 AOAD 2513 ORUT . Candy crush won't open. Goes on orange screen and then goes back to home screen. Just started this last week.

Jac277

D026 A0A0 2412 00NT

joker2415

Kindle fire # B0C9 1001 3086 06UJ