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Shortcut/ profile pic missing/ friends not appearing in the game

Crazy Cat LadCrazy Cat Lad Posts: 13,570 Community Manager
edited June 2020 in Support

An issue on Facebook is at the moment causing some problems for Candy Crush Saga and other games as well, not only King games.

The shortcut on some player's Facebook profile or settings has disappeared (the game button on your upper right corner on Facebook):


For some mobile players the avatar is no longer showing up or load properly and/ or many friends no longer appear in the game:


We are waiting to get this fixed as soon as possible, but at this moment we have no time frame for when all is back to normal.

Meanwhile:

On mobile you can continue playing as usual even though the avatar is not shown. The game is working correctly besides the missing avatar.

Facebook players, you can try with opening the game through the link below.

👉️ https://apps.facebook.com/candycrush

If you are playing on a Windows PC, you can also play via the Windows app instead of on Facebook. Download it from Microsoft Store HERE, when opening the game connect the game to Facebook to sync your levels and continue crushing where you left of.


If you have issues finding any other King games on Facebook, please try to access the game through the hyper links below. Many of our popular games are also available as a Windows app as well.


Candy Crush Soda Saga (also available as an app from Microsoft Store HERE)

Candy Crush Jelly Saga (also available as an app from Microsoft Store HERE)


Farm Heroes Saga (also available as an app from Microsoft Store HERE)

Farm Heroes Super Saga

Pet Rescue Saga (also available as an app from Microsoft Store HERE)


Bubble Witch Saga

Bubble Witch 2 Saga

Bubble Witch 3 Saga (also available as an app from Microsoft Store HERE)


Blossom Blast Saga

AlphaBetty Saga

Papa Pear Saga (also available as an app from Microsoft Store HERE)

Diamond Diaries Saga


Diamond Digger Saga

Pyramid Solitaire Saga (also available as an app from Microsoft Store HERE)

Scrubby Dubby Saga

Pepper Panic Saga


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