Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @diannturner75 !
What device or platform are you playing on?
If you play on a mobile device, the purchases and payment details are handled by Apple, Google, Amazon or Microsoft depending on if you play on an iPhone, Android, Kindle or Windows Phone.
On Facebook it's Facebook that handles the transactions and can help you out on this.