Why is my Fantastic Five "Open" button disabled?

rafa140493

Freddy_

@rafa140493 Hi and welcome, Please check for a game up date and log out and restart your device. then log back in. see if this resolves your problem

If playing via an internet browser also clear the cache / history

Hope this helps

Freddy_

@rafa140493 Hi and welcome, Please check for a game up date and log out and restart your device. then log back in. see if this resolves your problem

If playing via an internet browser also clear the cache / history

Hope this helps

rafa140493

@Freddy_Falkner I play using the window's 10 app, getting an update will not make me lose my boosters?

Thanks for your answer.

Freddy_

@rafa140493 Hi no windows 10 game version is saved to king servers

rafa140493

@Freddy_Falkner may you please explain more? I'm not sure I understood what you meant in your las answer.

rainbowruby

hi @rafa140493 i have the same problem when i open my app so just try and play a level or two and see if it works

Freddy_

Hi @rafa140493 Sorry, your windows 10 game is saved to king servers so you will not lose any boosters etc. by checking for a game up date. you can also do an uninstall on windows 10 version and you keep everything. IT is only mobile devices you lose any stored boosters or lives

Hope this explains better

rafa140493

@Freddy_Falkner Thanks for your help, Your first answer seems like the opposite of the second because of a ",". byt now I got it!