Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the community.
Please log out, update your game application, restart your device and login again. Check again if you get your rewards.
If not then you need to contact directly to player support from the settings of your game application. By contacting directly will provide player support the required data from your game and hopefully they will take a positive action in your favour.