What's wrong with Candy Crush Saga

MarilynL

For the last couple of days Candy Crush Saga has been acting weird. I got to level 5 of the Hallowed Tower and when i went to claim prizes it kept closing CC and then I lost my lives. Now this evening every time I click on an event or click to play CC keeps closing again. I had time on my boosters and it's used it all up and haven't been able to play. It did work once, but it keeps on closing. Please fix it as I'm losing lives and boosters. Thanks

wykoon

Hi @MarilynL.

I can't find your other discussion as well, probably it has been removed because it's duplicate. Anyway, thank you very much for you info! Hope we can update you and other players soon.

Thank you again for your patience. Keep crushing those candies and enjoy other events in your game! Meanwhile, you may want to explore this community whilst you are here especially the contests area and stand a chance to win some gold bars to your game, which in turn can be used to purchase boosters 🤗

Cheers and stay safe 😉

Freddy_

@MarilynL Hi and welcome. please check your game is up to date and log out and restart your device and then log back in and see if this resolves your issue

There was a problem with hallowed tower but has been fixed but restart would ensure fix reaches correctly

Thank you

MarilynL

Thank you, I did log out and restarted my phone, but CC still kept closing after I did that. I left it for about 30 minutes and then it was OK, so don't know what was wrong with it. Bit annoyed I lost lives and couldn't claim my boosters though.

Freddy_

@MarilynL Hi, yes was the downside to the fault when they removed the feature to implement the fix unfortunately any progress in the feature you had would have been lost, but glad your game is back up and running

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1157568#Comment_1157568

Yeah sorry about the missing reward and losing life. But sometimes there are errors in the new events. Hopefully now it will work fine and you will get good rewards.

Thanks.

MarilynL

There's still something wrong with Candy Crush Saga, every time I click on events and then click on Secret Cinema I press open and then press watch and it immediately closes the game. I have cleared my cache and restarted my phone, but it's still doing it. There's got to be something wrong somewhere as all these problems only started to happen in the last week or so.

Freddy_

@MarilynL Hi and welcome, Please check your device is up to date and make sure it has a minimum of 2gb of free data space, as the game needs this to work correctly

The issue with ads is being investigated but a few people are reporting this is a temporary problem and is resolving itself

Thank you

MarilynL

https://community.king.com/en/candy-crush-saga/discussion/comment/1165133#Comment_1165133

My device is up to date and I have plenty of free data space, this has been doing this since the Hallowed Tower side game was put on there. Yes, I have read about the same problems others are having, so I would say that it needs to be fixed at your end. Thanks

Freddy_

@MarilynL It is being investigated at present, but we will not get any news on this till tomorrow at the earliest. As said some people have reported troubleshooting tips as resolved this problem but not everyone. So if you have done this i think its just a case of being patient until we get some news on this

Thank You

MarilynL

https://community.king.com/en/candy-crush-saga/discussion/comment/1165154#Comment_1165154

No worries, I just did everything again and when I clicked play I got one of the balloons come up so I clicked on that and again, when I got to watch it closed CCS. So, it appears something is wrong with the advertisements as none of them seem to be playing and all ads are closing the game. Let's hope they can fix this tomorrow.

MarilynL

Oh, FYI I also got a free spin on the wheel to win moves and again, that made the game close, so ita not just the ads it seems.