I passed level 5028 but didn’t advance, why?

CMos

After purchasing a booster and getting boosters from the beanstalk, I finally passed level 5028 but it didn’t advance me and has me continuing to play the level. Ugh! What can I do?

Freddy_

@CMos Hi and welcome, Sorry to here this has happened to you Sometimes this can happen when your scores do not sync to the server correctly. unfortunately all you can do is replay the level again unless you made a purchase and then customer support should help you with this . please see post below for more information

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Thank you

Freddy_

@CMos Hi and welcome, Sorry to here this has happened to you Sometimes this can happen when your scores do not sync to the server correctly. unfortunately all you can do is replay the level again unless you made a purchase and then customer support should help you with this . please see post below for more information

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Thank you

kiara_wael

 Hi and welcome to our Community

Sorry this has happened to you but there are a few reasons that can cause this and unfortunately all you can do is replay the level again. please see post below for complete information

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

CMos

Can you please tell me how to contact support because I did make a purchase to pass the level.

Freddy_

@CMos hi again, easiest way is from your game, go to game settings - help center - purchases and gold bars and send them an email.

Alternatively you can use contact us below but make sure you use the email the game is registered too

https://soporto.king.com/contact

Thank you