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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.

Trying to buy extra lives in Candy Crush and other games and it just does not complete.

shumla
shumla Posts: 1 Newbie

Buying lives through paypal is not working. It was fine yesterday but this morning it is not working. Help!!

Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
    edited November 2020

    @shumla Hi and welcome, Please check you device and game are up to date and if playing via an internet browser clear the browser cache and log out and restart your device and see if this solves your issue

    If not are you getting any error messages, can you possibly screenshot and post here and we may be able to advise you better. as this could also be an issue that you will need to contact paypal regarding

    Thank you

  • wykoon
    wykoon Posts: 12,716 Community Hub Moderator
    edited November 2020

    Hi there @shumla and good day to you.

    Understood you are having issue with your purchase through PayPal.

    Besides the advise given by our Mr Freddy, please make sure that your internet connection is stable when making any online purchases as it may sometimes disrupt the transaction.

    You may try again or contact PayPal if the issues persist.

    Please let me/us know if you need help with other issues in the game. Thank you 😊

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