Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
or Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
or Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
Wow... You are amazing... It is working now... Thank you so much🥰😍😍
Please see what the problem with my account is;It's been a while that my shop is not working.
My user id is: 11250677190
1076112596 store not loading
Hello & Welcome to the King Community @shanshan249
Did you make sure that your game App is updated to the latest version?
If it didn't work, please open a new post using this link —> Ask a Question in Candy Crush Saga
This thread will be closed now as it is an old thread!