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Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.
This issue is being looked into and hopefully fixed soon.
Please stay tuned here for any news or updates on this!
I seem to be working again as well š
So glad to hear this issue is finally resolved for everyone!!
Mine is working again.
Yes, I logged in for the first time today and played the level I'm on, and it didn't freeze, just did its normal thing. I did see they did some new thing with the orange candies and added a new contest, so something must have gotten updated. Yay!
That is wonderful news @dashwood32097 , thank you for letting us know!
Did it just start working again on it's own?
Mine is working again! š
I have the same issue!
I'm having the same problem on both my PC and phone.
Lyman, my iPad still gives the blank screen after one play. So basically unplayable timewise.
Still not working here š
seems to have sorted it out now
It just occurred to me that I should stop playing until this is resolved. I'm stuck on a super hard level and if I beat it and it doesn't move forward, the screams will be heard from the moon š
Hi, Just to say same thing happening here, so annoying and so much for stress free time š¤£š¤£, hopefully will be resolved soon been happening for myself for at least 3 days.
Welcome to the King Community.
Yes, the problem will be be solvedšWe have already reported the problem to our team and we hope to get some information tomorrow.
Thank you.
Hello @J_J_H2 , Welcome to the King Community!
I am continue to check my game, that seem to be the best think to do
I am also going to check Monday to see if any new information is passed on in the link below. This is where we have been asked to stay tuned and give feedback
I really feel that we will see our game start working as it should about the same time we may hear anything, but I am staying tuned
Just tap "View Post"Ā ā¤µļø
I have the same problem and also hope a solution is coming soon.
Now it seems one device will get new game, not the other. King definitely should reimburse people who can't use their time due to restarting over and over. This is what I get.
That's great news! I'm so glad to hear that :)
He he finally he works normal,only the icecreams doesn`t work but oke...
I hoped that this site would help me but I write and write and nobody helps me,so this has no function there is no help here
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What is the matter with Candy Crush,I play one game and it does`n`t start a second game???
Hi and Welcome to the King Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again. and please check this page
I play on a laptop restarted and still the same thing,I play 1 game I have too log out to play a next game
also on my phone,same ting happened,I am stuck!
Every time I get to the end of the game (loosing) I get this screen and it sticks there. I have tried restarting my phone and I can attempt the level again then it sticks. I've also tried reinstalling which was very annoying because I lost all my boosters and its still sticking. Please help. thanks
Please do the standard trouble shooting by log out, update your game application, restart your device and login
When I'm done with one game, the screen freezes, goes dim, and doesn't load a new game. I have to get out of the game and restart each time. It's been doing it for a few hours now.
This is what the screen looks like when I'm waiting for it to start a new game.
I'm having the same issue, just started today. Very annoying.
I'm having the same issue, just started today. I'm guessing they did some kind of update. No, those steps they give above didn't help. Very annoying, i hope they fix it soon.
Hello @dashwood32097 ,
Thank you for the feedback and confirmation that you have completed the steps above. This is always helpful and a recommended protocol to use
Similar issues have been reported here and sent to our game team
Hopes are that this will be temporary as the game reactivates itself and will disappear in time
Would you continue to watch your game just a little longer and return here with your helpful feedback?
For any missed reward in any game feature, please report this to ourĀ Player Support TeamĀ here.Ā Provide them with as much detail as you can
Our words are being noted
Thanks
Hi and Welcome to the King Community!
Thank you for providing your screenshot
If the screen continue to freeze return here and please return here and confirm that you have completed the steps above in your feedback
Thanks š¤
This article can help, as @kiara_wael said.
That is no answere to my question.
I play a level then its stuck I have to refresh the game on the laptop,phone and tablet
Hello @Ans_Weelage what device do you play on, and what level of candy crush are you trying to play
You're always asking people to do troubleshooting, but I think it's about time King (e.g. the game team) needs to do some troubleshooting themselves. I'm one of the admins of the Candy Crush Saga All Helpgroup, seeing loads and loads of complaints every single day. I'm always asking our members to contact you, to share their thoughts with you. I've also shared a link to this post at the CCSAH-group because it's happening to loads of people. I really hope they all will follow the link that I shared, and make a whole lot of noise over here. But people are getting fed up with it. I really do feel the problem, again, is on your end, sorry. Please do get things sorted, and stop messing around. Thanks in advance...
Have a nice evening.
Hello @JosƩ_Savelkoul , thank you for your feedback
Any actions that will resolve feature and game related issues are welcome here
Kind regards
Hi, Glenn, thanks. Problem is still ongoing today.
Thank you for your feedback @dashwood32097 š¤
Hopes were, that would help you
Since our last communication I read that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features
We all are patiently awaiting a resolve
Thank you very much, you are a pleasure to work with
Thanks, @Glenn1972 , hopefully it is resolved soon!
As our friend @Glenn1972 has already given you information there is some work going on in the game at the moment and that is why we are experiencing a number of temporary problems. Your game will probably be normal as soon as their works in the game are completed, but I will be back here as soon as I get the latest information.
Thanks in advance for your patience and support.Ā
Please recover my progress level after reset my phone
hi How I can pass level 290 It is so hard Please supporting me
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
