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Why is my game closing once I click play?
There were some issues with the game on the Windows app that caused the app closing down or crashing.
This has now been fixed!
If you still have issues with game when playing via the Windows app, please try our trouble shooting steps HERE.
Thank you for all your comments.
I deleted Candy Crush Saga and reinstalled it and retrieved my games from Facebook and it is running perfectly.
Fixed now. Thank you.
Hi there, it seems quite a few players are having issues with the game shutting down today. It may be that King needs to fix something :) Cheers!
Hi there, it seems quite a few people are having this issue. I think King will address it soon. Hold tight!
Hello, it sounds like quite a few players are reporting this. It may be something King needs to fix :) Hold tight!
Hello, it seems quite a few people are having this issue. It may be a problem that King has to resolve for us :) Hold tight!
It might be due to it being a brand new feature. It will be fixed soon :) Have a great day!
Problem loading last night. This morning all is working again.
Thankfully this morning when I tried to play via King on Laptop Windows 10 all was fine again. I just missed out on playing last night.
My game is now working!
I saw in our group some players report that Win 10 app is keeps shutting down
How long before its fixed
I have rebooted etc
Now it's all over(for my device) hope same to you too. I think they have repaired the glitch. You can freely play now.
All fine now - reset the Candy Crush app as advised and was able to play but was back on Level 1 - disaster.
However went back a while later & my original level was restored back to 4339 and also my boosters etc.
So all ok now - thank you for your help anyway
Hello.
This happened to me too. It's just because the new season has already started and it isn't compatible in laptop/windows version. However, in android there was no problem at all. The one and only thing you could do is installing the app in another device and login with the same login details. The problem will be solved.
thank you again so much
Sometimes it does happen that you get the Level 1 if the game is restarted or not probably connected to server. But you will never lose your progress if you have saved it through facebook or King ID.
Good that you have got it back.šš
I have just loaded Candy Crush and pressed play only to find my current level has been restored to 4339 - hooray!
So pleased as I can now continue playing as I would have given up playing altogether if I had to start from Level 1 again.
Thank you for your help - it is much appreciated.
Hi and Welcome to the King Community
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this pageĀ Here
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I've tried to restart the program many times, but every time I turn of the new event 'Sam's Sweet Streak', the program just shut down. Can anybody help me?
Mine gane is doing the same thing
HELP
Game loads but when you click on anything you get a loading wheel then game turns off completely.
mine too lol
Same thing is happening to me. I unistallend and installed the game, but the issue is still there :(
Me too....I've repaired, reset, uninstalled & re-installed. It's borked!!
I am also having a problem loading Mindful Journey. When I click on Play the game shuts off.
When I click on play the game shuts down. Anyone else having this problem?
Game starts loading and gets to Play. When I click on Play the game shuts down. Anyone else having this problem.
After the Sam's Streak, it tries to load a Season Pass event, and crashes. The Season pass actually loaded for me once but once i exited it the game then crashed anyway.
Same here, as soon as it gets to the new Mindful event screen it crashes out, I've tried rebooting etc. etc. nothing works. I thought "mindful" was supposed to be relaxing not frustrating.
When I open Candy Crush Saga and it goes to the "Play" button, I press it and it closes out immediately and puts me back on desktop. What can I do to get it to play?
For me, it crashes as soon as I hit play. The first time it happened, it showed the "Even Dexter needs a break" warning at the top, and then the whole window closed when I hit play. Since then, it loads the main screen but closes when I hit play, but if I click on My Account or the settings icon, it will go to that, just won't let me get into the game. I eventually threw away all of my boosters by resetting because that's what a post here said to do, but it still doesn't work. If there is a problem with the game for everyone, it would be nice if they would post it here instead of instructing us to reset so that we lose everything. If and when I ever get back into the game, I'm going to be livid if I have lost my progress along with my boosters.
Yes - see discussions, several people reporting the same problem.
That's exactly what is happening to me.
Same here. When I click on Play, the whole window closes. I even threw away all of my boosters because a pinned post here said to reset the game if it doesn't load.
Yes, but it doesn't have anything to do with Mindful Journey for me. It shuts down as soon as I hit Play before I even get into the game.
@LindQ
Are the developers working on this problem?
Thank you.
This never happened before.
Oh this is so so stupid. I have 1 hour left to win the Chocolate delux, but cannot access the game? It loads fine, and then as, it switches off. Please how can this be??? I have cleared the cache, rebooted, restarted, etc.... History cleared, so I've done my bit on this side. Obviously a King problem on Win 10?
worked really hard and saved my last 5 lives to play and win this today for lunchtime rest , and now I suppose I won't get it.......... again....
Hola por que no hacen mĆ”s divertida la aplicaciĆ³n y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
