💻️⛔️ Purchase issues on Windows app via Microsoft Store (Fixed)

Tess92

Hi @beth01011954 and welcome to our Community! 🤗

Thanks for your feedback, I'll pass it on to the game team.

PS: Thanks for the screenshots @Glenn1972 ❣️

beth01011954

https://community.king.com/en/candy-crush-saga/discussion/comment/2263862#Comment_2263862

Yes -- that's what I see. It just started about 3 days ago. Everyone else is happy to take my money, so something seems to have changed with the game. Sorry it's happening to you too, but glad it's not just me :)

Glenn1972

https://community.king.com/en/candy-crush-saga/discussion/comment/2263952#Comment_2263952

Hi beth01011954 , that is when it started with me - 3 Days ago from this date

beth01011954

That's good data for the game team to know. Hopefully our moderator - Tess92? - can pass this along as well as the initial posts.

Glenn1972

I also checked and changed my payment method to my card which didn't help so I went back to my normal payment method

I contacted Microsoft support. Got no help there.

beth01011954

It's still happening. It's extremely frustrating -- I cannot buy any bars to finish a level where I am so close, and cannot take advantage of any special offers. I also am unable to win any more gold bars, because I am not able to complete some levels without getting a booster. I'm on level 12032, so the levels are often pretty hard.

Is it just me -- and Glenn1972 ??

Crazy Cat Lad

The cause of this issue has now been found and it will be fixed soon!

Meanwhile, please try this workaround:

-Open Microsoft Store

-Locate your Account Settings in the top right corner of the screen

-Select App Settings

-Turn on the ‘Purchase sign-in' feature

-Go back to the game and try making a purchase once again

rhonda1254

, so I can use it. The store opens up when I play on my phone.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/374379/why-isnt-the-store-opening-up

Hi and Welcome to the King Community

Please  follow the link below and you will find detailed solution steps here.

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/374379/why-isnt-the-store-opening-up

Is it a Windows 10 PC/laptop that you can't access the store on? If so then please check the article linked below.

https://community.king.com/en/candy-crush-jelly-saga/kb/articles/2122-unable-to-purchase-on-windows-store