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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
BTW, I use iPhone 11 pro with iOS 15.6.1
I removed Candy Crush Saga app & downloaded the app from AppStore & it is working fine.
HOWEVER, I lost all boosters that I had earned..BUT the Gold I had was not NOT affected!
And so, the above experiment helped but had a big cost!!
Can anyone experienced the same?
Hope it helps you all.
Also, can anyone help me to get the boosters back?
In addition to posting here regarding the same issue, I also reported to King (using 'Contact Us' ). Their autoreply was to to shutdown / restart !
Thank you for fixing this last night so fast!!!
After reporting and opting out it takes at least 12-24hrs. I haven’t received that ad all day. Things don’t magically fix themselves within minutes sometimes.
I have not seen the advertisement yet but I will keep a lookout for it
Yes…very frustrating.
It’s so frustrating that they haven’t fixed this issue yet! So many people have reported this as broken!
Here’s what it looks like. The “X”s don’t work to close out after the time of watching the ad. It stays on this screen and then you’re forced to close out of the app entirely to get out of the ad. This ad should be discontinued. Sooo many people are having issues with it and it’s frustrating that no one has done anything to resolve this issue. Do better candy crush!!
Exactly. They suggested we opt out, but we can't, because it doesn't save the opt-out in the crashed state.
I am trying to avoid ads until they fix this. It is ALWAYS this ad, all day long.
Strawberry shortcake ad freezes, and full restart needed, losing levels. It has showed up 10x today!
Same here. I have to close the app and then play Royal Match.
Candy crush saga getting sooo aggravating.
too many prompts and commercials before you can start a game.
now this stupid strawberry shortcake commercial that freezes and ruins everyone’s game.
The ad is affecting all of the king games — how about awarding extra lives for all the restarts and lives lost tonite?
Yes, I’ve been so frustrated today with that ad not closing out!
I’m not sure what you mean? I have done this. Multiple times. I submit the complaint each time, yet nothing has changed.
It was very frustrating lost 10 lives without getting to play.
Hi and Welcome to the King Community
This issues hasbeen reported, Thank you
Strawberry shortcake advertisement when opens fridge my game and I lose everything because I have to close the app and reopen it. that happened constantly is very annoying.
Any ideas?
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Why does your new strawberry shortcake ad lock up my game?
I am having the same issue with the Strawberry Shortcake ad. Please fix it.
And Candy Crush Jelly is doing the same thing.
Every time it loads it forces me to restart the game. This has caused me to lose my streak - during the Pot of Gold event. Bummer. I actually have a bit of time to play today but keep running into this issue and so am moving on to other things.
Same issue. Unable to close out the Strawberry Shortcake ad therefore you lose bonus moves. Can someone please fix this.
Thank you for reported, will give this feedback to the Game Team !
Please get rid of the Strawberry Shortcake ad. It locks up the game and makes you lose rewards and bonus moves.
Could you please take a screenshot ?
this as is not interactive and you cannot close it out. Please remove it from the game.
Thank you for reported , will pass this to the Game Team !
It is not just the Strawberry Shortcake advert @tanklette it is most adverts. I can't use the Magic Shuffler because every time I watch and advert it crashes my game.
It is similar with my moves adverts every third advert crashes my game.
No one here seems interested in the issue.
https://community.king.com/en/candy-crush-saga/discussion/370188/adverts-still-crashing-the-game
Ditto the problems with the Strawberry shortcake ad. Please delete that ad. It is most frustrating and is a rip off of lives and boosters.
same issue. Frustrating as hell. Lost all progress and had to use gold bars accumulated to get back to where I was before. Can’t click on any ads because if this one comes on I am screwed. Should not be that hard to take it down!!
Stilll broken, do we know when Strawberry Shortcake will either be fixed or removed?? Very frustrating!!
Is there an estimate on when this might be resolved?
I have wasted 1 hour of free color bombs and striped candy and 1 ufo on this crappy Strawberry Shortcake ad. I’ve reported it every time. One time I had a free board scramble and was forced to use 9 gold bars in order to continue. Fix this issue and give us some boosters to make up for this!
Very frustrating! I have to restart my iPad to get rid of strawberry shortcake!
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
