Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost progress on level 4221

I was having issues with the game so I deleted it and redownloaded it to my phone. After logging back in, all of my progress was gone. I had the same amount of coins, the same friends, etc, but I have to start at level 1 instead of level 4221 that I was on. Why?????

Accepted answers

Cali649

https://community.king.com/en/candy-crush-saga/discussion/comment/2482623#Comment_2482623

Thank you so much! I tried logging in both with my king account and Facebook without any luck. So I have sent an email to support to have my levels manually restored. Thanks for pointing me in the right direction!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/389673/lost-progress-on-level-4221

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, Please check here how to get it restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

All comments

Cali649

https://community.king.com/en/candy-crush-saga/discussion/comment/2482623#Comment_2482623

Tess92

Hi @Cali649 and welcome to our Community! 🤗

Don't worry! To get your game progress back you will need to log back into your account if the game was previously saved on Facebook or a King account.

Take a look at the image below:

If your game was previously saved to a King account, click where it says log in at the bottom

If, on the other hand, your game has been saved on Facebook, just log in again with the data entered there

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/389673/lost-progress-on-level-4221

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, Please check here how to get it restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/389673/lost-progress-on-level-4221

Welcome to the King Community 🥰

Can you show me a screenshot of your game map so I can understand what the problem is?

Thank you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/389673/lost-progress-on-level-4221

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, Please check here how to get it restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

Cali649

https://community.king.com/en/candy-crush-saga/discussion/comment/2482623#Comment_2482623

All comments

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/389673/lost-progress-on-level-4221

Welcome to the King Community 🥰

Can you show me a screenshot of your game map so I can understand what the problem is?

Thank you.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/389673/lost-progress-on-level-4221

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, Please check here how to get it restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

Tess92

Hi @Cali649 and welcome to our Community! 🤗

Don't worry! To get your game progress back you will need to log back into your account if the game was previously saved on Facebook or a King account.

Take a look at the image below:

If your game was previously saved to a King account, click where it says log in at the bottom

If, on the other hand, your game has been saved on Facebook, just log in again with the data entered there

Cali649

https://community.king.com/en/candy-crush-saga/discussion/comment/2482623#Comment_2482623

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…