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Prime Gaming reward not showing up

Hello, I redeemed my prime gaming on my mum account, but it's not showing up. Is there anything I am missing?

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Hi the device it's an Oppo A5 2020, it's an Android phone. The account is connected thru Facebook, but it's played from the mobile app.

Hi and Welcome to the King Community

Which device are you play ? are you play through Facebook ?

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