Internet Connection

jym555

Can some kind person please help me. I have enjoyed playing Candy Crush on my iPad for years. For 2 weeks now the game says I have no internet connection, but I do have internet connection and all other apps work fine. I have tried everything including making sure I have all proper Apple updates and game updates and turned off and on the device yet the problem still persists. Reported it as well and I did everything they suggested and they provided a lot of info if you play through Facebook, but I do not use Facebook.

Can someone please provide some help to allow me to get the game to recognize my internet connection?

Thank you in advance for any help!

prachi3344556677

Plzzzzz help me . Imon level 2984 but from 5 days its show me internet connection error in angry i have uninstall candy crush . Yesterday i have install its again show me a error in internet connection

Diamond_Lim

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not worked, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out your Facebook/Kingdom Account then Close this game app

4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (can play now).

Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

Also check more information "There was a connection error. Try again in a bit" here.