Ads causing black screen/freezing the game (Edited by CM)

GStock

https://community.king.com/en/candy-crush-saga/discussion/400461/ads-freezing-for-bonuses

It’s the ads for Wellings at Waterford that won’t flip back to the game. I’m having to exit the game and log in again. Losing bonuses and it’s very frustrating.

pam32036

You have an ad running by firestone direct that doesnt allow users to exit out of the ad to actually redeem whatever they were viewing the ad for.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/400483/issue-with-ad-running

Hi and Welcome to the King Community

Thanks for the feedback. This issues has been reported.

Monica10M

For 2+ days I get Firestone Direct for almost every type of extra move, booster and bonus ad. It doesn’t flip back to the game, you can’t exit the ad without closing the app and logging back in. As the day goes It’s been the only ad I’m getting. Very frustrating

zdad67

I’m seeing a new ad today from FirestoneDirect. After it plays there is no way to get back to the game. I am left with a page to sign up for an oil change. Any resolution coming ??

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/400512/new-ad-has-no-way-to-get-back-to-the-game

Hi and Welcome to the King Community

Thank you for the feedback.this issues has been reported

safouxavi

how do i get back adds

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/400483/issue-with-ad-running

The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2603798#Comment_2603798

Hi and welcome to the community. The developers give out ads randomly or as they please. They tend to take them away from players who spend money buying boosters. You can't do anything to get them back I am afraid.

Novapichu

https://community.king.com/en/candy-crush-saga/discussion/397781/ads-ads-ads-ads

Hi,

Do you know what ad it's or could you take a screenshot when it happens?