HELP! Why does CCS restart sometimes when change app?

Kiwi2018

I need help!

I have change phone and now have my CC start to restart almost everytime, not always, when I for example text or read a mail and then go back.

I checked the config but it looks like that I allow it to run in background. What have I done wrong🤔🧐?

And that worked without any problems at the phone before.

Novapichu

Hi,

Thank you for reaching out about this issue. Could you tell us what new phone you are using and I will check with the studio if there is any known issues.

We are really sorry for the inconvenience this is causing you.

Kiwi2018

SAMSUNG Gakaxy A415F/DSN

Yes. Do you need more info?

Novapichu

Thank you,

So, the answer I got is that every device has a limit of how many apps it can operate at the same time, as well as battery saving configurations. That means that when you put the game in the background to do something else, such as answering a call, or a message, the device usually closes the app data usage automatically, but leave it sleeping there until you open it again.Unfortunately, when the device does it, the level you were playing is taken as a failure precisely because the data was closed, and then it takes you back to the King orange home loading screen.

I hope this answer your question?

Kiwi2018

Ok!

Thank you Novapichu!!!

I check and I think that this could be the explaination🌞

Novapichu

No problem!

I glad I could help!

Kiwi2018

I undestand the issue. Changed my "allow to run in background" in the phone and also unlimited in CCS app

Still restart...🧐🤔