Candy Crush Saga

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Account problems

I newly joined the King community website after playing loads of candy crush saga for the past few weeks, but since I joined I haven't been able to merge the community account with my in-game candy crush account. Although, I keep getting the banner notification to merge them both. When I click the button that takes me to my profile to merge them, the field for the merging process is not available on my account settings page and I've tried doing on my PC, it's still the same result. Please, help! And for some reason unknown I can't change my username on the King community

Welcome! 👋

Comments

Novapichu

https://community.king.com/en/blog/discussion/398616/account-problems

Thank you @bearwithme

Hi @fnkiG I will send you a private message and I will support you in changing your username here in the community!

bearwithme

https://community.king.com/en/blog/discussion/398616/account-problems

Hello @fnkiG - welcome to our friendly community. I am sorry to hear you are having this issue.

I’ll address your user name first - I believe only a CM can change it once you have created it so I will tag @Novapichu (one of the Candy Crush CMs) to help.

please be patient because it’s the weekend so she may not respond until Monday.

When you refer to your in game account- are you referring to your King account, which of course is different from your community account? You should be able to merge them together.

If the issue persists I suggest you report it to player support and see if they can help.

Good luck and Happy Crushing!

😊

Diamond_Lim

https://community.king.com/en/blog/discussion/398616/account-problems

Let me tagging Candy Crush Mods : @kiara_wael @bearwithme if can help and answer you.

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Comments

Novapichu

https://community.king.com/en/blog/discussion/398616/account-problems

Thank you @bearwithme

Hi @fnkiG I will send you a private message and I will support you in changing your username here in the community!

bearwithme

https://community.king.com/en/blog/discussion/398616/account-problems

Hello @fnkiG - welcome to our friendly community. I am sorry to hear you are having this issue.

I’ll address your user name first - I believe only a CM can change it once you have created it so I will tag @Novapichu (one of the Candy Crush CMs) to help.

please be patient because it’s the weekend so she may not respond until Monday.

When you refer to your in game account- are you referring to your King account, which of course is different from your community account? You should be able to merge them together.

If the issue persists I suggest you report it to player support and see if they can help.

Good luck and Happy Crushing!

😊

Diamond_Lim

https://community.king.com/en/blog/discussion/398616/account-problems

Let me tagging Candy Crush Mods : @kiara_wael @bearwithme if can help and answer you.

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

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⛄️ Winter Wishes 2025 ❄️ in Candy Crush Saga 🎄
Hi Candy Crushers – are you ready for some holiday fun? This is one of eight games that are part of a community wide contest event. You have a chance to be one of 3 lucky winners of 50 Gold Bars and a special booster in each contest. Once you have entered at least one of the eight contests, go to the Community…
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.