I made a purchase on pix and I didn't receive the package

ediee

proof of payment is there for you to check

Yosca

Welcome to the Community @idee

Sorry you didn’t receive your purchase.

Transactions are usually delivered instantly, but occasionally, it might take a bit longer.

When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.

In the meantime please try the following troubleshooting steps:

• Reboot your mobile device. Reboot your computer If you play on Facebook or via the Windows app
• Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
• Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select the platform where you are playing on here below.

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!

🤖 Android 

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

Hope this helps