Not able to connect to the app store

Yvonne_Downey

I've done all the usual things and still not able to connect

DieOmimi

Hi @Yvonne_Downey welcome to our community.

The connection problems occurred with many players. It has been investigated by the studio and for most players the bug has been fixed.

Please try our standard fixes:

- First check if there is an update (of your device and / or the app)

- Go offline

- force close all apps

- Turn off your device to keep it off for at least seconds

- After restarting your device, wait a few seconds until you go back to online mode.

- open the app and check if the error is resolved.

Thank you for playing Candy Crush.