Candy Crush Saga

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Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Ideas
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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

MONEY issues

Why am I not getting what I paid for I've tried to contact you guys in several different places and now I'm trying this place I bought several things for $5.99-99 199 and I never get the product that I pay for so my levels are not getting past and all of that stuff

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/402338/money-issues

Hello, missus,

Has the money been taken from your funding source? If so and you haven't received the goods that you purchased, then you gotta request a refund. Open the link above to see how to. Go to the first post though.

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

If you're still having issues receiving your items and Support haven't been of much help, feel free to drop me a message on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) to have a chat about it and see what we can do together.

Good luck! 👍

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

https://community.king.com/en/candy-crush-saga/discussion/402338/money-issues

Hello, missus,

Has the money been taken from your funding source? If so and you haven't received the goods that you purchased, then you gotta request a refund. Open the link above to see how to. Go to the first post though.

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

If you're still having issues receiving your items and Support haven't been of much help, feel free to drop me a message on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) to have a chat about it and see what we can do together.

Good luck! 👍

Help
Candy
6 hour unlimited lives
I saved up my gold bars to purchase 6 hours of unlimited lives and it is no longer giving me that option. What the heck?!!!
I cant paly level no. 10611
I cant play level 10611, because yellow candy not come, its seems like software glitch. Please fixed it
Bug level 11924
No yellow candies appear and the level cannot be passed
retreive progress
All of My progress is not showing in my candy crush saga game. How do I retrieve all my progress? I was playing the game in my facebook account

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…