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Why am I not able to purchase anything? I click "pay now" but nothing happens. The circle with the lock in it spins but it goes back to "pay now" and nothing goes through.
I have contacted player support. This is from 2022 when people were having this same exact issue:
We are experiencing a temporary connection issue which is affecting Candy Crush Saga and many other of our games at the moment.
This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account).
We are working on a fix and to get everything back on track and counting on having this sorted out shortly.
Thanks for your patience!
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
Makes no sense then I have to wait a very long time to play it?
On 28 of December I paid 2.99 € for booster and I didn't t receive it . I did it again 2.99 and didn't receive it . On 30 December I paid 3.99 for booster and again I didn't receive it. I did those by paysafe card. All three times they double charge me and send me back the one payment. So I lost 2.99+2.99+3.99 € and had no…
My super colour Bomber got lost. It's now 15days. What should I do
Hello. This game is glitching. I coins to win the match, and I it said that I didn’t make it in that special round of in a row. But I did. And then the next time I use 10 coins right after the last round and it said I was finished with the five lives already. I only use like two moves. What’s going on with the game? I want…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
