Problem with lost password

Question

I lost the password for my account (ID 12705792324) and the recovery procedure does not work: I never receive any mail (yes, I checked in spam).

How can I force the generation of the recovery mail ?

Alternatively, is it possible to move the progress and items to the account (ID 14360851272) that I created a few weeks ago. In this case, both Candy Crush Saga and Bubble Witch 3 Saga progresses and items should be moved.

Regards

Lianne_Kelly · Answer

Hi,

Thanks for your answer.

I already wrote twice to the Player Support. Once on May, 28th. The other yesterday. In both cases, I only receive an immediate automatic answer with two mails: the first is a general receive notice. The second talks about the ‘Forgot?’ fied (similar to your first answer) and says to reply if any issues are still here. I replied 3 times to the first issue (twice on May, 28th, the third one on June, 10th). I never got any other reply. I do not know what to do, hence my message in this forum.

Regards

PummyRaj · Answer

Hello @Lianne_Kelly🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear about the issue you are experiencing with your game!!

You will have to contact the Player Support to help out this issue.  I will get back with proper steps for you to follow.

But, in the meantime, please "Edit" your post and remove all your email addresses from your post.  This is public Forum and it is not safe to post any personal data.

To "Edit" your comment, click on the 3 dots you see at the top right corner of your post --> Select "Edit" and click on it --> Remove the email addresses and click on "Save" at the bottom of the page.

I will get back to you soon.

kiara_wael · Answer

Hi and Welcome to the King Community

If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.

You will then receive an email with a link to reset your password and access your account again.

Forgot the password function or reset link doesn’t work?

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.

You can then reset the password by contacting our Player Support instead HERE