Please help me CANDY CUP

sweetfg

Who can help me? I suddenly lost all the progress of the game while participating in CANDY CUP. I spent a lot of time in order to reach the final, and now everything has been lost. I am very frustrated. My game ID: j-sweet@live.cn

Can someone tell me why this is? I can't sleep or eat because I'm too sad

I have tried to log out of my game account and log in again, but I still cannot display the progress of CANDY CUP. I have 340000 points and am ranked third in the finals. Can someone help me solve this problem?

quekkc

This happened to me very often. I just played a game and it came back. Even by going to the map and come back to the event page will restore your score and ranking. I guess it takes a while to update.

Not sure this will work for you.

quekkc

I just tried and it's restored within a minute.

I ranked 99. 🤣

sweetfg

https://community.king.com/en/candy-crush-saga/discussion/comment/2692002#Comment_2692002

Unfortunately, I have tried many methods, such as restarting my device, exiting the app, and waiting for a long time before opening the game. However, my CANDY CUP still cannot re-enter, with only 15 hours left. I have already anticipated that I will lose the ranking I worked so hard to obtain, and all my efforts will be reset to zero

quekkc

You play on your phone? How about try it on a desktop or other devices.

sweetfg

https://community.king.com/en/candy-crush-saga/discussion/comment/2692011#Comment_2692011

I tried the method you mentioned and tried to log in to the game using another device, but the result was even worse, with no pages related to the game appearing

quekkc

I believe your score is still intact. It's a matter of updating. Maybe it's due to peak hours.

When you continue playing, did you see this screen after the level was completed.

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/2692020#Comment_2692020

Normally you need to play a few rounds on a new device for the event to retore/update. Go ahead and play your favourite levels.

sweetfg

https://community.king.com/en/candy-crush-saga/discussion/comment/2692026#Comment_2692026

I didn't see it, I kept trying to play the game and pass the level, but there was no new accumulated points page displayed

Just7Karie

I dont have this on mine?