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Why is the playing screen so small as of yesterday?
Answers
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Mine is doing the exact same in such small screen of graphics I can't even play the game any longer. Don't blame my computer because my daughter plays the game on my computer and yet her profile does not create the same screen type.
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Hello @DAC. This is a curious phenomenon. If the problem is not related to your computer, it might be related to your profile. Here are some questions to help us better troubleshoot your issue:
Do you and/or your daughter play CCFS on Facebook? ...or on King.com?
If you play on Facebook, is your account synced on King.com? If not, do the following on your PC:
- Go to the King website at King.com/games
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
Is your game app up-to-date? I am currently on version 3.3.2. If you are not, please update the app.
Have you tried playing on a different device, such as a mobile phone? If so, do you get the same smaller screen?
We are anxious to help and look forward to your answers to these questions.
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Both of us play on Facebook and neither one of our accounts are synced on King.com? I cannot play well on a phone app, so I just play on FB. I will try your instructions.
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Your site has no link, at least for me, to complete a ‘Score and progression sync’. I have no option for this task.
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Let's try the instructions in our Help Center -- click HERE to find more detailed instructions with images. Let me know if this works better.
Also, I noticed that your screenshots are for Candy Crush Saga, so you are in the wrong forum. This forum is for Candy Crush Friends Saga, so I will have your question moved to the CCS forum so a Moderator for that game can explain the portrait view of CCS.
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