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Why is the playing screen so small as of yesterday?
Let's try the instructions in our Help Center -- click HERE to find more detailed instructions with images. Let me know if this works better.
Also, I noticed that your screenshots are for Candy Crush Saga, so you are in the wrong forum. This forum is for Candy Crush Friends Saga, so I will have your question moved to the CCS forum so a Moderator for that game can explain the portrait view of CCS.
Your site has no link, at least for me, to complete a ‘Score and progression sync’. I have no option for this task.
Both of us play on Facebook and neither one of our accounts are synced on King.com? I cannot play well on a phone app, so I just play on FB. I will try your instructions.
Hello @DAC. This is a curious phenomenon. If the problem is not related to your computer, it might be related to your profile. Here are some questions to help us better troubleshoot your issue:
Do you and/or your daughter play CCFS on Facebook? ...or on King.com?
If you play on Facebook, is your account synced on King.com? If not, do the following on your PC:
Is your game app up-to-date? I am currently on version 3.3.2. If you are not, please update the app.
Have you tried playing on a different device, such as a mobile phone? If so, do you get the same smaller screen?
We are anxious to help and look forward to your answers to these questions.
Mine is doing the exact same in such small screen of graphics I can't even play the game any longer. Don't blame my computer because my daughter plays the game on my computer and yet her profile does not create the same screen type.
Hi @Lauckt warm welcome.
You are here at Candy Crush Friends Saga and our game has not been changed in format.
What exactly do you mean and maybe you have a screenshot?
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I recently made a King account and set it up with a strong password and have activated the email address. However when I am trying to log in to the account in the Candy Crush app it says the password is incorrect and the reset password function does not send a password reset link to my email address. Is there something I…
I am currently on level 18991 and can not get any more "hand switch" boosters by watching ads. Why did this suddenly change? They were always part of the boosters available in the past. HELP! It is very difficult to continue without this very useful booster.
Can you please bring back hand switches to sweet cinema?
Hi there, I would like to link my game and community accounts, but I would like to use the game account email for both. Do I just edit my community email account to the game email and tick link?? Will that work?...Appreciate any advice
I want to trasnfer my progress from my IOS account to my King Account because i cant play from my pc. How can i do that?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
