Why is the playing screen so small as of yesterday?

Lauckt

Why is the playing screen so small as of yesterday?

DieOmimi

Hi @Lauckt warm welcome.

You are here at Candy Crush Friends Saga and our game has not been changed in format. 

What exactly do you mean and maybe you have a screenshot?

DAC

Mine is doing the exact same in such small screen of graphics I can't even play the game any longer. Don't blame my computer because my daughter plays the game on my computer and yet her profile does not create the same screen type.

MountainMom

Hello @DAC. This is a curious phenomenon. If the problem is not related to your computer, it might be related to your profile. Here are some questions to help us better troubleshoot your issue:

Do you and/or your daughter play CCFS on Facebook? ...or on King.com?

If you play on Facebook, is your account synced on King.com? If not, do the following on your PC:

• Go to the King website at King.com/games
• Log in using your existing King profile, or create a new King profile if you don't already have one.
• Click on the ‘Settings’ icon
• Select ‘Account’
• You will be prompted to confirm your password
• Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
• Once complete, your progress will be updated across all King games on King.com

Is your game app up-to-date? I am currently on version 3.3.2. If you are not, please update the app.

Have you tried playing on a different device, such as a mobile phone? If so, do you get the same smaller screen?

We are anxious to help and look forward to your answers to these questions.

DAC

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2697745#Comment_2697745

Both of us play on Facebook and neither one of our accounts are synced on King.com? I cannot play well on a phone app, so I just play on FB. I will try your instructions.

DAC

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2697745#Comment_2697745

Your site has no link, at least for me, to complete a  ‘Score and progression sync’. I have no option for this task.

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2697769#Comment_2697769

Let's try the instructions in our Help Center -- click HERE to find more detailed instructions with images. Let me know if this works better.

Also, I noticed that your screenshots are for Candy Crush Saga, so you are in the wrong forum. This forum is for Candy Crush Friends Saga, so I will have your question moved to the CCS forum so a Moderator for that game can explain the portrait view of CCS.