Help with a level please?

Question

I am on level 2352 and right when I purchased a booster to win the level, the game timed out. I went back in and my win streak had reset and I was charged for the booster and now I have to replay this level over again and I only had 3 bubbles to crush to win. This was not my fault. How can this be rectified?

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2705420#Comment_2705420

Yes, kiara usually asks players what device they play and then there is never another answer. It isn't very helpful. I suggest you contact Support. Either through the ? icon within the app or you could email them by using the "contact us" link right at the bottom of this screen. I am not sure they will be able to help you but they might because they have your purchase history, so they might reimburse you or give you something back.

KLowery1980 · Answer

Do I need to reach out to another help page or site for assistance with this issue?! I lost out on the booster I bought to help me run win the level and lost the 21 game winning streak because the game timed out. Who can help with this?!

KLowery1980 · Answer

Samsung Moto G 5G