Level 5635 is broken

Barb777

Level 5635 is broken. I’ve won it twice and wasted extras on it but after winning it freezes up on me.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Which device are you play? What you can do is force close the Apps and play again. Please also check this page

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

notmeee

level 5635 is glitching keeps going and won’t stop- I won it but it got stuck. Just about to win the challenge - this is not good on Apple phone

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2755657#Comment_2755657

Hello @notmeee🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are experiencing a glitch in your game!!

The Candy Studio is taking a look at the "Cascades" glitch. But, when we have experienced the glitch on a level, all we can do is - close the game - close the App and turn off your device for few minutes and turn it back it on. For now, that's all we can do to get out of the cascades glitch!!

The Candy Studio team knows how annoying it is to lose the level and our win-streak! But, until they fix the glitch, that is the work-around!

I need a bit of clarification please! When you said "I won it but it got stuck" -- did you mean, you won the level, but it froze at the winning score? OR you won the level and the Episode Race, but the screen was frozen?

Please reply back by typing in the blank box given below to my comment.

Hope to talk to you soon! Have a great rest of the day🍫🍫