Merge accounts

Beany1234

Good afternoon,

For some reason I am unable to access Candy Crush through my facebook account. I have now opened a King Candy Crush account and would like to merge the accounts. However, I am trying to follow the instructions but am unable to locate the merge option on desktop or mobile device. Can you please help me?

kiara_wael

I hope you are able to sync your FB account with King account via PC and continue playing your game as usual. Otherwise, let us know what else are missing from the steps or try again by following the steps below.

• Go to this page: https://king.com/games 
• In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
• Log in using your King account username and password
• In the top-right corner, click "Settings"
• Choose the option "Account", then down at the bottom select "Score and progression sync"
• Select "Sync progress" and you will be asked to log in to your Facebook account.

And that's it! Your progress will be synced across both your King and Facebook accounts.

Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced. 

If you play on a mobile device you may be able to sync the two accounts using the device. The first thing you need to do is sign out of the game with whichever account you are currently using. You do this by clicking on "{My Profile", then sign out on the next screen. You will then be taken back to the opening screen again but this time it will say "Played before?" Click on that and then on the next screen sign in with your other account (if you were playing via King.com then sign in to your FB account or vice versa). Then go ahead and try and play a level and hopefully the game will take you to the same level you were playing on.

kiara_wael

I hope you are able to sync your FB account with King account via PC and continue playing your game as usual. Otherwise, let us know what else are missing from the steps or try again by following the steps below.

• Go to this page: https://king.com/games 
• In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
• Log in using your King account username and password
• In the top-right corner, click "Settings"
• Choose the option "Account", then down at the bottom select "Score and progression sync"
• Select "Sync progress" and you will be asked to log in to your Facebook account.

And that's it! Your progress will be synced across both your King and Facebook accounts.

Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced. 

If you play on a mobile device you may be able to sync the two accounts using the device. The first thing you need to do is sign out of the game with whichever account you are currently using. You do this by clicking on "{My Profile", then sign out on the next screen. You will then be taken back to the opening screen again but this time it will say "Played before?" Click on that and then on the next screen sign in with your other account (if you were playing via King.com then sign in to your FB account or vice versa). Then go ahead and try and play a level and hopefully the game will take you to the same level you were playing on.