Candy Crush Saga - FB

swaustin

I don't see Candy Crush Saga on Facebook (Windows 11) anymore. It was there yesterday morning but gone at 4:30. Is it coming back to FB? How do I get my levels back if I load from Microsoft?

kiara_wael

Hi and Welcome to the King Community

Sorry for the inconvenience and Thank you for the feedback. This issues has been reported Here.

If you are playing on a Windows PC, you can also play via the Windows app instead of on Facebook. Download it from Microsoft Store HERE, when opening the game connect the game to Facebook to sync your levels and continue crushing where you left of.

swaustin

Thanks for comment. I did try that and got an error that the developer was having issue with app.

swaustin

This is the error I got: App not active: This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.

ChloeHines

https://community.king.com/en/candy-crush-saga/discussion/comment/2726628#Comment_2726628

I have had the same problem today with the same message.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2726628#Comment_2726628

I hope you are able to sync your FB account with King account via PC and continue playing your game as usual. Otherwise, let us know what else are missing from the steps or try again by following the steps below.

• Go to this page: https://king.com/games 
• In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
• Log in using your King account username and password
• In the top-right corner, click "Settings"
• Choose the option "Account", then down at the bottom select "Score and progression sync"
• Select "Sync progress" and you will be asked to log in to your Facebook account.

And that's it! Your progress will be synced across both your King and Facebook accounts.