Why in candy crush game say for me there is not network connection but I have a network

DoniaAhmed97

I had a problem when I am playing candy crush it is say there is no internet connection but in fact i have and my internal work properly in other games and websites

hamzaalhammedi

first i was playing and i was at level 1535 and win the 15/15 and i must got the my 45 coins or what ever its called but i didnt gain anything i try to collectd but it saud no connection i switch between wifi and mobile data ,alsi i got the same error i play four games after 1535 and also the same error there was what you appear in screenshot

after many tries i go to ask them in games or in common qustion they said restart your phone ,switch between you wifi and mobile , turn on your airplane for 10 secand ...

i try all that for many times also got the same things

i got there and ask here when i seen someone have the same problem . after that ask them in there game email and they told my fellow this steps thats is appear in the scrreenshot

after i do all this steps and when i log out from my account .the big cruch and problem is happened i lost my progress and i was in level 1

wooow whats happwend

now i cant return my progress and i cant access my account this unbelievable to start from beganing

so can you any help me