I change my device and i have a problem

vivianinc

hi! I had to change my device because it was not able to play there anymore because of the update. So i download the app in my phone and as i register with facebook i noticed that my progress was safe at level 7230 but it start at level 2000 and everytime i want to play i have to move to the level 7230. I dont know how to solve this! And another question, if i link my king account to my facebook account i loose my progress?

I wait for your answer!

kiara_wael

Hi and Welcome to the King Community

You game progress saved when play through Facebook or King Account

Please email Player Support directly from the game on mobile.  they can restore the levels manually on your account.

First make sure the game is connected to Facebook or a King account so the game can be restored on an account.

Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on! 

You can also email them from here:

Contact us

https://soporto.king.com/contact