why i don't get gold?

Ema22

when I execute the claim, it shows me that I got, for example, 25 gold, I press claim, but it doesn't appear, it shows that I have 0. and whenever I don't pass a level, it only lets me buy, doesn't let me watch ads.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Please check this page for more info

https://community.king.com/en/candy-crush-saga/discussion/396228/issues-with-episode-race-not-receiving-the-gold-bars-rewards