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King_admin
Posts: 3,419 Level 3
Comments
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Hello @sedalaika and welcome to Soda community!
I'm sorry to hear that. From this article in Help Center there seems a ongoing issue and Soda Studio is working on it to solve it
My game freezes when I watch Ads for extra moves
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Hello @sedalaika and welcome to Soda community!
do you mean the current issue is not having Treasure Hunt?
If there are no error messages being displayed, the map theme is loading normally and you've checked all the troubleshooting steps below, then Tresure Hunt might not be available in the game at the moment
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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Is that possible? treasure hunt is working for my husband account but not for me!
Everything is working normally in my game except after that bug which I complained about last week which is sort it out now I don't received any more offer for treat not any more adv and just normal game! And I did all the step you mentioned above already!
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Hi
yes, all features and events may be temporarily missing and then come back, that is on the game Studio side and not players'. More infos here
Feel free to scroll up this page and click on King logo at very top. You'll be able to view all communities and King games available
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@sedalaika Do you mean you had only Treasure Hunt as side event?
No Bake a Cake, 4 in a row, Shipmates, Rewards Pass, Kimmy's Candy Hunt, Kimmy's Arcade, Rescue Buddies appearing from time to time?
Which device do you use to play Soda? Make and model please
Would you share a full size screenshot of your map, please? Thanks
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how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
