Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? 🍬
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now

I cannot retrieve my levels. Keep getting connection errors

Danyfiu1977
Danyfiu1977 Posts: 2 Newbie
in Support

I cant lig in neither with king accout nor Facebook.

I did all troubleshooting suggested but still not working.

Flag · Helpful Sweet Love Haha

Answers

  • kiara_wael
    kiara_wael Posts: 153,915 Candy Moderator

    Hi and welcome to the King Community

     Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    You will find more details HERE.

    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories