I can't use my gold bars it keeps contacting store I have cleared cache, updated the game, restarted

Mamabanyana

I can't use my gold bars it keeps on contacting store did everything restarted the device, updated game, cleared cache nothing works I'm using Huawei p40 my ID is12651801536

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Mamabanyana

No I don't want to buy I want to use them

Mamabanyana

Because I have tried all those things you mentioned but it does not work

Mamabanyana

I using Huawei p40

niani78

I am having the exact same problem!