What's the problem with that? 😒 Where's the store?

Espiralado

Absolutely every time I try to play while connected to wifi the store NEVER loads!

How come? All other apps working normally except Candy Crush!

The Cine Delicia ads ARE WORKING but the store just won't load at all!

This is making me angry! there is no justification for this, if I try to play like this and I can't pass the level, in the end all that will appear is a miserable circle spinning and it says "connecting to app store" and it NEVER ENDS!

https://mega.nz/file/SsMn3SSL#z3yYHHYBmsyZHPqoBBBBfqGBfDHoeZSCVEV8TXGW-6Q

Please fix this urgently! I can't go on like this, here's my screen recording, below are prints with the unpleasant events:

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!