Can't make purchase

Question

Good day support, please writing to know why each time am trying to buy gold bars or any other items on your list of recent, it tells me "ERROR SOMETHING WENT WRONG ON OUR END PLEASE TRY AGAIN LATER".

PLEASE this is totally unacceptable and I would want something urgently done about it with some compensation, please see attachment below.

Valushiehi · Answer

My game is up to date and yet I still can't make purchase

kiara_wael · Answer

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!