Can't reset password in CCS

Whyme2023

Hello,

I just purchased a new phone and after downloading the Candy Crush Saga app, it let me log in to my account. But then I wanted to change/update my password and it doesn't recognize my email address that I just used. I don't want to lose anything that I have worked very hard for (level 14,200). How do I fix this? I went to King.com and same thing there.

Thank you

kiara_wael

Hi and Welcome to the King Community

If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in. 

You will then receive an email with a link to reset your password and access your account again.

Forgot the password function or reset link doesn’t work?

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password. 

You can then reset the password by contacting our Player Support instead HERE