Streak ending

Question

Hello,

I have been playing a long time. I am on level 9328. Twice this week I have had streaks end on boards I haven’t played yet. In other words, I am getting the maximum prizes to start a level, but when I come back to the game, it says I failed the last level and I have to rebuild. Even though I never played that level. This is very frustrating and I can’t recall it ever happening before.

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2793690#Comment_2793690

I think I can see what you are describing, and actually this did happen to me when I was playing my new levels on Wednesday as well. The first level there were no win streak boosters, but when I passed that anyway, suddenly I found myself back on win streak 5! I wonder if it is an error of some sort. There are just so many glitches in this game now. You might want to contact player support on this one, via an email. Try "contact us" at the bottom of this page or in the game under the ? icon.

samhill3195 · Answer

I’m playing the game and then I leave it after completing a level. When I come back and start the next level it shows no streak. When I beat the level it doesn’t show as gold as though it’s not the first time I tried it.

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2793452#Comment_2793452

I think you've missed out on any official reply there by that query about newbies. At weekends you rarely get a proper reply from the moderators here anyway.

I am not quite clear what it is you are describing. Are you leaving the game mid level and then come back to it? So you have your win streak boosters as you start the level, but then do you pass the level the win streak disappears? Does it credit you the level though and you pass on to the next level?