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Why does my Candy crush not connect to the playstore
I have the same problem !! On the phone it works fine but on laptop (win 11) it says that i am offline !! Tried every thing !! Please help
Hi Pummy, thank you for your reply. I have contacted them with 3 separate complaints (about the same issue), but haven't heard anything yet. It's annoying as I lose lives because I can't use the gold bars.
Yeah!! Since you are playing on laptop, you won't have an option to switch it to another mode of internet🤔
You said you have contact the Player Support team, and you sent them 3 emails, right?
So, did you send 3 separate complaints OR was it 3 reminders through the automated email you have received?
Hello @AggieK and @katchybat🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you were experiencing the connection issue with the Candy Store!!
@katchybat ,
I am glad you sorted it out on your mobile device!!
And thank you for the tip! Would you mind if I suggest to the players who comes here with the same issue?
I'm glad you fixed your problem. My laptop only connects to wi fi but I never have a problem with other games.
I managed to sort mine out. It was connection problem with my phone and IPad. I simply went and put my data on as well as the wi fi and then it worked
I have the same problem, I play on my laptop. I have already sent 3 emails to Player support and I have not heard from anybody, I've been contacting them since Monday.
I can't use my gold bars and can't access the store. I have logged out, restarted the laptop and still the same problem persists.
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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I’m on level 18543 and there is no way to get out of it unless I buy bonus stuff. All my adds have disappeared so I can’t watch for extra moves. Will they return? I’ve been on this level for weeks and honestly I’m about to delete the app!
I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
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Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
