Why can't I access the bonuses even with the Internet and Wi-Fi

EvanaATF

I can't access the bonuses and prizes. I always check the Internet conection and its ok. I've restantes my phone severas times and the game doesn't update. I have coins but I can't use them to buy plays, a message similar to " something wrong happened, it's our fault" appears and others to check the Internet connection to wich it is connected. Please check the situation. Sometimes my which is to uninstall the game ...

Thank's

Screenshot_20231031_221456_Candy Crush Saga.jpg

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.