My candy crush cannot contacting apps

Question

Hello my user ID is 14518535266. When I play candy crush and at the and of I am finish I cant added heart using my gold because of the contacting apps  or buy tools. And I Already do reset it and restart my device and also log out and log in back and nothing change I hope u can help me to solve this problem because I very like to play candy crush when I stress and nothing to do and this game is my favorite game in my list I really really hope this problem can solve it fast .

THANK YOU

kiara_wael · Answer

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!