Weekly Contest Error

jacquelinerangel01

My weekly contest is not working. I’ve logged out, restarted my device and logged back in, but the error message still pops up.

jacquelinerangel01

It’s ready to claim, but I can’t get passed the issue.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2856898#Comment_2856898

Hello Jacqueline @jacquelinerangel01🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!!

Which device are you using?

Did you try to log out of the game - shut down the device for few minutes and restart - open the App & log in again -- and see if the Weekly Race works again? If not, can you please try and see if that works!

Please let me know how it goes🍫🍫

jacquelinerangel01

https://community.king.com/en/candy-crush-saga/discussion/comment/2856911#Comment_2856911

I am using an iPhone. I did follow those instructions at least three times and it has not fixed the issue.