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I lost my level

Ursoverde
Ursoverde Posts: 1 Newbie

Hello Candy !

I lost my progress after changing my phone. How can I recover it? I was at level 4147, years of work !!

Waiting to read you,

Stay cool

Gaël

Answers

  • kiara_wael
    kiara_wael Posts: 153,928 Candy Moderator

    Hi and Welcome to the King Community

    Please email Player Support so they can restore the levels manually on your account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    You can also email them from Here, and For more info Here

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