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Why is my store not working?

betlhem

Screenshot_20231125_114225_Candy Crush Saga.jpg

Please fix my store

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2874133#Comment_2874133

Thank you for confirming @betlhem🤗

We are collecting details from the players who all are experiencing connection issues with their Candy Store, so that the game team can send a fix!

Please check the steps provided by our Candy Community In-change in THIS thread, and see if it resolves the issue.

If it worked or not, you can post a comment in that thread itself👍

betlhem

Android

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2874088#Comment_2874088

Hello @betlhem🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue with the store in your game!!

Are you using an Android device or an Apple device?

betlhem

I did all that and its still not working please fix it

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!