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Please fix my store
Thank you for confirming @betlhem🤗
We are collecting details from the players who all are experiencing connection issues with their Candy Store, so that the game team can send a fix!
Please check the steps provided by our Candy Community In-change in THIS thread, and see if it resolves the issue.
If it worked or not, you can post a comment in that thread itself👍
Android
Hello @betlhem🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue with the store in your game!!
Are you using an Android device or an Apple device?
I did all that and its still not working please fix it
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
I think I used the mail address that also is my apple ID: doda.lunde@icloud .com, or…anita.lunde77@gmail .com.
No puedo pasar el nivel 3200 no tengo lingotes de oro ya lo intente más de 100 veces y no puedo me podrías ayudar con lingotes para poder pasar el nivel
I’ve passed level 21,000 and would like to receive my badge.
Why do I randomly lose my win streaks? I was up to over 2000 win streak and suddenly lost it and had to start over. Now it seems when I hit over 672 win streaks is resets to 0? I had just got my candy coated speckle ball and played for about 2 hours. Quit and went back in 3 hours later, win streaks back to 0 and I lost my…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
