Game level-sign in problem

HaGerivani

hello,

I played candy crush for many years with my apple id which is ha.garivani@gamil.com and my level was more than 4000 but when I update the application it comes back to level 1 and I can not sign in to my account with my apple id because in my country I can not do two factor authentication!

How I can have my real level???

kiara_wael

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from Here, and For more info Here

and Please edit your post ,dont show your Email address to public

kiara_wael

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from Here, and For more info Here

and Please edit your post ,dont show your Email address to public